M&R MACHUPICCHU EXPEDITIONS S.A.C. – Terms and Conditions
Introduction
M&R MACHUPICCHU EXPEDITIONS S.A.C. (referred to as “the Company”) is committed to ensuring you enjoy your Peruvian vacation to the fullest. We recommend carefully reading and following all instructions from your sales agent.
About Us
M&R MACHUPICCHU EXPEDITIONS S.A.C. is recognized as one of Cusco’s most reliable tour operators.
Contract Terms
By booking with us through any channel (phone, website, email, or fax), you agree to be bound by these Terms and Conditions, which constitute the entire agreement between the Company and the Client.
Booking Requirements
- 30-day advance booking recommended
- Completed booking form required
- Deposit payment required to confirm reservation
- Full client details (passport copy, medical form if applicable) required 30 days prior to travel
Payment Policy
- Final payment due at tour commencement
- Early booking recommended to avoid surcharges
- $50 administration fee for changes made >30 days before travel
- 20% cancellation fee (10% bank charges + 10% admin fee) for cancellations >20 days prior
Cancellation Policy
- 50% penalty for cancellations >60 days prior
- 100% penalty for cancellations 1-8 days prior
- Airline tickets are non-refundable but may be used within 1 year with applicable fees
Complaints Procedure
Any complaints must be reported immediately to our local representative. Written complaints must be submitted within 28 days of return.
Travel Insurance
Strongly recommended to cover: medical expenses, evacuation, trip cancellation. Clients declining insurance must sign a waiver.
Medical Requirements
Completed medical form (for pre-existing conditions) required 15 days prior to departure.
Company Credentials
Fully accredited by Peruvian Ministry of Tourism and compliant with European financial protection standards.
Client Responsibilities
- Must follow guide instructions
- Valid passport required (6+ months validity)
- Responsible for required visas/vaccinations
Limitation of Liability
Not responsible for: force majeure, weather events, airline delays/cancellations, or circumstances beyond our control.
Children Policy
Children under 12 years qualify for child rates; 12+ pay adult rates.
Late Bookings
$50 late booking fee applies for reservations made within 10 days of departure.
Acknowledgement
By signing, clients confirm understanding and acceptance of all Terms and Conditions.
THANK YOU FOR CHOOSING US.
